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"Best Buy" Extended Warranty Packages. Scam Or What? Check Out This Story
There I am sitting down at the Geek Squad counter at the Best Buy in Coquitlam. I'm waiting around to receive my computer that was loaded with Norton 360 and working out a concern with a content blocker. The sales rep is scratching down numbers trying to sell a couple next to me 3 computers for their kids for Xmas.
Ok Sir - he states. So you're looking at this full price $89 for Norton 360 $20 for recovery discs x 3, plus $30 each for a 2 year extended warranty package. Therefore that's $90 TOTAL for the 2 years extended warranty that will cover ALL THREE COMPUTERS.
$30? Excuse me? Did I hear that right?
I lean in a bit more so I could listen to the pitch too. He repeats the numbers back to the wife who is computing all of the totals and repeats $30 x 3 for a two year extended warranty for all three computers.
What the heck? I interrupt the sales pitch.
Excuse me, sorry to disrupt, however did I just hear you state that a two year extended warranty is $30?
Yes that is correct he states. My manager authorized that.
Really? I say. You mean the same lady that just charged me $190 for a 3 year extended warranty?
I call the lady over and present her my bill. What type of business are you individuals running here? I say.
So let me get this straight... A 2 year extended warranty for THREE personal computers is $90 and a 3 year extended warranty for ONE computer is $190?
I ask to speak with the General Manager and the lady departs for around 15 minutes.
She arrives back and says that the General Manager has offered me a 50% discount on my extended warranty package. I ask to talk to him personally and she is gone for another 10 minutes. By this time I'm contemplating to myself, these people are total fraudsters.
The General Manager comes over and I put out my hand to shake his hand and he looks at me with this stern look and draws an Arnold Schwarzenegger "HE MAN" grip and just about crushes my hand. He takes this really stern stance like we're gonna have a "scrap" or something.
What on earth is this - intimidation tactics at the "Best Buy" in Coquitlam - I'm pondering?
He proceeds to provide me a $50 refund and gets into this volume buying spiel and tells me that if I buy 3 computers I will get this type of bargain too. By this time - I'm thinking to myself, these people are total cons. And so I proceed to the checkout to re-crunch the figures in my head to try and figure what has just gone down.
I call the General Manager over again and say - Did I hear you just offer me $50 off when you're Manager just given me 50% discount?
$50.....50% - I must have gotten the numbers confused he says.
I don't think so. I request a full refund. All I can say is BUYER BEWARE!! If I hadn't seen it myself I would have never assumed it could happen for real.
What I feel to be the case is that the sales managers are trained to eye up the buyer - look at their clothes, their shoes and their jewelry to determine what they feel they could scam for each deal and what they can get away with. Apparently at the Best Buy in Coquitlam - a 2 year warranty can go for as low as $30 if you're a couple buying 3 computers and if you're a business man putting on a Rolex, you can expect to pay $190 for 3 years. WOW!
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